Privacy Policy – Organya

Introduction

Organya (“we”, “us”, “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website, social media pages, or place an order through WhatsApp, phone, or direct message.

Information We Collect

Personal Identification Data

• Full name

• Phone number

• Email address

• Delivery address

Order & Transaction Data

• Product details

• Order history

• Payment method (Cash on Delivery or online payments through third-party gateways)

• Delivery confirmation data

Technical Data

• IP address

• Device type

• Browser information

• Website behavior, page visits, and interaction tracking

Communication Data

• Messages sent to us via WhatsApp, SMS, phone, email, or social media

• Feedback and customer support interactions

How We Use Your Information

Order Fulfillment

• Processing orders

• Preparing and packaging products

• Delivering orders through courier partners

• Sending order confirmations and updates

Customer Support

• Responding to questions and concerns

• Providing post-purchase assistance

Marketing (With Consent)

• Sending promotions, product updates, and special offers

• Showing targeted advertisements on social platforms

Improvement & Analytics

• Enhancing website performance

• Monitoring usage patterns

• Detecting fraudulent or suspicious activities

Information Sharing

We only share personal data with trusted third parties when necessary:

• Delivery/courier companies

• Payment service providers

• Technical service providers (hosting, SMS/email systems)

• Advertising platforms (Meta, Google)

We do not sell personal data to third parties.

Data Retention

We retain your information as long as necessary to:

• Fulfill your orders

• Maintain business records

• Comply with legal obligations

You may request deletion of your data unless we are legally required to maintain it.

Data Protection Measures

We apply appropriate technical and organizational measures including:

• Secure digital storage systems

• Access restrictions for authorized personnel only

• Encrypted communication channels (when applicable)

Your Privacy Rights

You may request:

• Access to the information we hold

• Correction of inaccurate information

• Deletion of your data (when applicable)

• Removal from marketing lists

Contact Information

For privacy or data-related requests:
📧 info@organyalb.com
📞 71809627