Shipping & Returns Policy – Organya

Delivery Areas

We deliver to all major regions in Lebanon, including:

• Beirut

• Mount Lebanon

• North Lebanon

• South Lebanon

• Bekaa

Delivery Times

Estimated delivery:

• Beirut & Mount Lebanon: 1–2 working days

• Other regions: 2–4 working days

Times may vary due to external conditions or courier delays.

Shipping Fees

Shipping fees differ by location and courier partner. Fees are communicated during order confirmation or displayed at checkout if ordering online.

Order Confirmation

After placing an order, our team will confirm:

• Your delivery address

• Order details

• Preferred delivery time

If confirmation cannot be reached, the order may be delayed or canceled.

Cash on Delivery

Payment is collected upon delivery. Customers must ensure that someone is available to accept the package.

Damaged or Incorrect Orders

If a product arrives:

• Damaged

• Opened

• Incorrect

You must notify us within 48 hours, providing:

• Photos of the package

• Order details

We will arrange a replacement or provide another appropriate solution.

Return Eligibility

We accept returns only when:

• The product is damaged

• The wrong item was shipped

Returns are not accepted for:

• Change of mind

• Results dissatisfaction

• Used or opened products

Contact Information

For shipping or return issues:
📧 info@organyalb.com
📞 71809627